Cancellation policy
for buying credits at RoboJob · This is a translation for your convenience; the German version is the binding one.
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period expires fourteen days after the day the contract is concluded.
To exercise the right to cancel, you must inform us (neocor cloud UG (haftungsbeschränkt), Kleinbocka 21a, 07589 Bocka, Germany, phone: , email: ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your cancellation of this contract, in comparison with the full coverage of the contract.
Note: At RoboJob, this amount is one credit (€1) per application already sent; we refund the price of the credits not used.
Early expiry of the right to cancel
Your right to cancel expires early when we have fully performed the service, i.e. all credits of the pack are used, and we only began performing it after you gave your express consent and at the same time confirmed your knowledge that you lose your right to cancel once we have fully performed the contract.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To neocor cloud UG (haftungsbeschränkt), Kleinbocka 21a, 07589 Bocka, Germany, email: :
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.